Returns & Exchanges
At kapok, we want you to be completely satisfied with your purchase. If your selected items are not quite right, you can return or exchange them within 14 days of receipt, provided they are in original, unworn condition with all tags attached.
Initiate Your Request
Log in to your account and visit the 'Order History' section to select the items you wish to return and receive your unique Return Authorization number.
Pack Your Items
Securely place the items in their original packaging, ensuring all designer tags, dust bags, and authenticity cards are included to avoid a restocking fee.
Ship to kapok
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location, or arrange for a collection via our website.
Receive Your Refund
Once our quality control team inspects and approves your return, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing