Frequently Asked Questions
Everything you need to know about shopping with kapok.
How long does shipping take?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that certain sale items may be final sale.
How do I find the right size?
Each product page features a detailed size guide. Since we curate brands from around the world, we recommend checking the specific measurements provided for each garment to ensure the perfect fit.
Are your products sustainably sourced?
At kapok, we prioritize quality and craftsmanship. We actively partner with brands that demonstrate a commitment to ethical production and sustainable materials whenever possible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. Local payment options may also be available depending on your shipping region.
Can I track my order?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.